Refund Policy

Effective Date: June 28, 2025

Your satisfaction is our top priority. If you're not fully satisfied with your purchase, please review our refund and return policies below.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect

  • The item is unused and in original packaging

  • The return is requested within 14 days of delivery

Items not eligible for return include:

  • Opened software or digital downloads

  • Products damaged by misuse

  • Items without original receipt or proof of purchase

2. How to Initiate a Return

To begin the return process:

  1. Email support@elexxo.com with:

    • Order number

    • Reason for return

    • Photos (if damaged)

  2. Our team will assess the request and issue a Return Authorization.

  3. Ship the item to our return address (provided upon approval).

3. Refund Process

  • Approved refunds will be processed to the original payment method within 5–7 business days of receiving the item.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges only for defective or damaged items. Email us to initiate an exchange request.

5. Cancellations

  • Orders can be canceled within 2 hours of placement.

  • Once processed, orders cannot be canceled but may be returned post-delivery.

6. Shipping Charges

  • Customers are responsible for return shipping unless the item was incorrect or defective.

  • Use a trackable shipping method; we are not liable for lost returns.

7. Damaged or Missing Items

Please inspect your package upon arrival. If there are missing or damaged items, notify us within 48 hours.

8. Contact Us

Need help with returns?
📧 Email: support@elexxo.com

We aim to resolve all refund requests fairly and promptly.